I’m reminded today, courtesy of Apple’s announcement of Logic Studio (a tool for professional musicians) that Apple really has three major customer segments. Apple appeals to:
– early adopters who think different (that’s the creative types who like to stand out),
– late majority consumers who want something easy to use that just works (customers of the iPod and iLife products) and,
– professional content creators (authors, musicians, artists, filmmakers who want tools that free them to focus on their art, not the technology)
Do you think Apple can excel at all three market segments at once? Again, Apple has a unique ability to appeal to the first 2 groups because of the shelf space they’ve carved out for themselves: Apple makes hard stuff easy. That is what Apple is all about – and it why they are often cast as the complete opposite of say a Microsoft. It’s no wonder Steve contrasted the Media Center PC remote control when he showed the Apple Remote (hey, how come I never hear of anyone using Front Row…do you?)
But winning in professional markets often means the opposite. These are pros. They expect complete workflows. And they expect their vendor to keep improving and updating the products they build their business on. It’s pretty easy when you build a new product and attack an entrenched competitor (say when Apple came after Avid in the video editing business) but then your ability to innovate slows down as you focus on more arcane and less sexy components of the business. Apple really never has shown the staying power in pro markets, and I wonder if they plan to continue pursuing them.
That said, now that Apple has a complete iLife suite with direct publishing connections to iTunes and even YouTube, are we witnessing the birth of a new age of semi-professionals (that’s you and me) who can produce and distribute media without the need for such high end tools? A bunch of you contacted me to tell me you were surprised that I could create my eBook entirely in Pages 2.0. And iDVD produces better looking menus than DVD Studio Pro with far less work. Regardless, we have Apple to thank for giving us tools to pursue our passions at whatever level we fly.
I believe it is because Front Row is too limited to be of much use to many people yet. I rarely use it, I wonder if others use it much. I suspect it will get better over time. For now it seems more a place holder application, than something very useful.
I don’t know how many people remember that Apple used to make digital cameras, dot matrix and laser printers, a PDA, a game system and also used to have the #2 database software (FileMaker) under it’s in house software brnad (Claris).
Clearly Apple has been in many areas and more often than not, it did not succeed or at least maintain staying power. I think this is a good thing. Segmentation and diversification were mantras in the 80s for not outting your eggs in one basket. The problem is that you have to make sure your eggs aren’t rotten and your basket doesn’t have a hole in it.
I think Apple’s market is the discriminating consumer. One who appreciates form and style over lights, whistles and a low price. I’ve always used this argument when comparing a Mac to a PC. PC are appliances that perform tasks. Macs are more like a good musical instrument or pro camera. They not only perform the task but they also inspire the user.
Even today, I can sit at my Mac and it will make me do something – create a website, work on some photos, burn a CD. When I sit at a PC, it’s like taring at a blank page. If I don’t have an exact task to perform, I get up and do something else.
So, I think Apple can excel in market as long as it continues to inspire. Front Row is fin to use but until you use it with a TV or similar device, it’s redundant. Why pull up Front Row to listem tio music when I can launch iTunes instead? Now, on my TV, iTunes is not an option. I think Apple needs to drop the price of the Apple TV or put one out with real capacity (500 GB) and expandability. Then, it will compel people to buy it and Front Row will grow as a result.
I bought a Mac mini just to use Front Row. The mini sits in my sitting room. One of the features I look forward to in Leopard is the new Front Row interface. So at least one person uses it. 🙂